COVID 19 UPDATE ON OUR SERVICES

Protection Framework- Red/Orange

We’re back baby! Our drivers are out and about everyday. Please make sure to get your booking in before 10am to receive same day pickup (subject to delivery area)

Our store is open 8am-4pm Mon-Fri & Sat 8am-4pm

Please make sure you read all info on this page prior to booking.

If you or any of your household have knowingly been exposed or diagnosed with Covid-19 in the past 21 days we will not be able to accept your laundry.

Pickup & delivery

1. If you haven’t used our services before, its simple;

  • Add the items you are sending us to your cart by clicking the launder button.

  • Once you have added all laundry & dry cleaning items to your cart click checkout.

  • You will be taken to the checkout page, here you add in your delivery/ pickup details. If you have any special instructions you can add this to the address field.

  • Once you have completed checkout your job will be in our system and the driver will collect your laundry on the next collection day, or if booed before 10am the same day (subject to delivery area).

2. Collection & delivery days;

City & Surrounding suburbs- Everyday.

North Shore- Mon, Wed & Fri

West Auckland- Tue, & Thu

South Auckland- Wed & Sun

HOW TO PREPARE YOUR LAUNDRY FOR COLLECTION

1. Laundry must be supplied to us in a bag. We will not accept laundry that is not in a bag.

2. On a piece of paper include the below information;

  • Your Name

  • If you are sending laundry & dry cleaning seperate items and label the bags accordingly

  • Any other information, i.e. starch, spot treat stain on left side of bedspread.

  • If you wish, print out your order confirmation and attach it to the bag.

Please note, we will not accept any iron only services.

PICKUP & DELIVERY PROCESS.

  1. Laundry will be collected anytime between 8am-5pm, for further info on delivery times you can call us 09 358 1627. Please ensure that your laundry is outside from 8am. If you have nowhere safe to leave your laundry, please let us know and we can make-arrangements.

  2. Our driver will collect your laundry from the pickup point specified at time of booking, there will be no face-to-face contact and social distancing measures will be followed.

3. Laundry will be returned in 2-3 days depending on service area, drycleaning for clothing will be returned in 3-4 days and furnishings that require dry cleaning 5 days. (refer to “To Place a Booking Section”) when you receive your laundry we recommend;

In Store

Don’t want to book online, you can pop into our Mount Eden facility and drop your laundry off. We are open from 8am-4pm Monday-Friday & Saturday 8am-4pm.

FOR YOUR REASSURANCE

During processing we will be following all regulations in relation to Covid-19, and we have been following, strict social distancing measures at work and in our personal lives. The team will be sanitising frequently.

For more information on Covid-19, please refer to the official NZ Covid-19 website